Terms & Conditions

RAQUELITA CLEANING - TERMS & CONDITIONS

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Raquelita Cleaning.

Raquelita Cleaning is a cleaning and property care company based in Halifax, Nova Scotia, Canada, providing residential, commercial and specialized property cleaning services.

These Terms & Conditions ("Terms") govern your access to and use of our website, customer portal, booking platform and cleaning and property care services.

By accessing our website, requesting a quotation, creating an account or booking a service, you agree to comply with these Terms and the applicable policies associated with your booking.

Before completing a booking, you will be given an opportunity to review, accept or decline these Terms and correct any errors in your order.

If you do not agree with these Terms, you must not proceed with a booking.

These Terms should be read together with our:

• Cancellation, Rescheduling & Refund Policy.
• Privacy Policy.
• Membership Terms & Conditions, where applicable.
• Service-specific terms or written service agreements.

Where a separate written agreement has been entered into for a commercial or specialized service, that agreement will prevail over these general Terms to the extent of any inconsistency.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection legislation.

2. COMPANY INFORMATION AND CONTACT

Raquelita Cleaning operates from Halifax, Nova Scotia, Canada.

For questions concerning bookings, quotations, payments, complaints or our services, customers may contact us using the contact information published on our official website.

Customers should use our designated support channels for service-related matters rather than relying on payment recipient addresses for general correspondence.

We reserve the right to update our contact information, business address and operating details. Any relevant changes will be published on our website.

3. SERVICES PROVIDED

Raquelita Cleaning offers a range of cleaning and property care services.

Our service catalogue may include:

3.1 Residential Cleaning

Residential services may include:

• Regular house cleaning.
• Apartment and condominium cleaning.
• Weekly, biweekly and monthly cleaning.
• Kitchen cleaning.
• Bathroom cleaning.
• Bedroom and living-area cleaning.
• Dusting and surface cleaning.
• Vacuuming and mopping.
• Garbage removal.
• Light household organization.
• Deep cleaning.
• Move-in and move-out cleaning.
• Additional household cleaning services.

The precise scope of each visit will be described in the selected service package or booking confirmation.

3.2 Airbnb & Short-Term Rental Cleaning

Services may include:

• Guest turnover cleaning.
• Bedroom and bathroom preparation.
• Kitchen cleaning.
• Floor cleaning.
• Linen and towel changes, where included.
• Restocking of agreed supplies.
• Waste removal.
• Property presentation.
• Before-and-after photographs.
• Digital Guest Ready Reports.

Raquelita Cleaning provides cleaning and property preparation services. We do not operate or manage the customer's Airbnb account, control guest behaviour or guarantee guest satisfaction, occupancy rates or accommodation bookings.

3.3 Commercial Cleaning

Commercial cleaning may include:

• Office cleaning.
• Common-area cleaning.
• Washroom cleaning.
• Kitchen and break-room cleaning.
• Floor maintenance.
• Waste removal.
• Regular maintenance cleaning.
• Customized cleaning schedules.

Commercial services may require a separate written proposal or service agreement establishing the scope, frequency, responsibilities, prices and applicable operational conditions.

3.4 Post-Construction Cleaning

Post-construction and renovation cleaning may include:

• Construction dust removal.
• Surface cleaning.
• Floor cleaning.
• Bathroom cleaning.
• Kitchen cleaning.
• Interior window cleaning, where included.
• Final detailed cleaning.
• Property preparation following construction or renovation.

Hazardous materials, asbestos, biohazards, chemical contamination, heavy construction debris and specialized remediation are excluded unless specifically agreed through an appropriately qualified provider and separate written agreement.

3.5 Senior HomeCare

Our Senior HomeCare services are designed to support seniors and their families through household cleaning and light domestic assistance.

Services may include:

• Regular residential cleaning.
• Kitchen and bathroom cleaning.
• Bedding changes.
• Light organization.
• Vacuuming and mopping.
• Garbage removal.
• General household tidying.

Senior HomeCare is a housekeeping service, not a medical, nursing, personal-care or assisted-living service.

Our employees and service providers do not provide medical treatment, administer medication, perform personal hygiene assistance, provide continuous supervision or perform other regulated care activities under this service.

3.6 Landlord & Property Management Services

Services for landlords and property managers may include:

• Move-in cleaning.
• Move-out cleaning.
• Apartment turnover cleaning.
• Multi-property cleaning coordination.
• Common-area cleaning.
• Post-maintenance cleaning.
• Property condition photographs.
• Customized cleaning contracts.

Customers requesting services for a property they do not personally own must confirm that they have the necessary authority to authorize access and cleaning services.

3.7 Carpet Cleaning

Carpet cleaning may include:

• Residential carpet cleaning.
• Commercial carpet cleaning.
• Room and area carpet cleaning.
• Staircase carpet cleaning.
• Localized stain treatment.
• Pet odour treatment.
• Carpet deodorizing.
• Carpet protection, where available.

The cleaning method used will depend on the carpet material, condition, manufacturer recommendations and the service selected.

Where applicable, hot water extraction may be used.

Customers must disclose known carpet damage, previous treatments, colour instability, special materials and existing stains before the service.

Additional carpet cleaning services may be subject to inspection or customized quotations.

4. SERVICE AVAILABILITY AND SERVICE AREAS

Our initial service area includes Halifax and other locations in Nova Scotia that Raquelita Cleaning has officially activated.

Service availability may depend on:

• Customer location.
• Cleaner availability.
• Equipment availability.
• Service type.
• Property requirements.
• Travel distance.
• Operational capacity.

Not all services may be available in every location.

A service displayed on our website does not automatically guarantee availability at every property address.

The customer will be informed if a requested address or service is outside our current operational area.

5. BOOKING AND RESERVATIONS

Customers may request services through:

• Our official website.
• Raquelita Client Portal.
• Direct communication with our customer support team.
• Other booking channels officially offered by Raquelita Cleaning.

A booking may require the customer to provide:

• Full name.
• Email address.
• Telephone number.
• Property address.
• Property type.
• Number of bedrooms and bathrooms.
• Approximate property size.
• Selected service.
• Preferred date and time.
• Relevant property instructions.
• Additional service requirements.

Customers are responsible for ensuring that the information supplied is accurate and complete.

Some services may be booked directly, while others require a quotation, inspection or administrative approval.

5.1 Booking Confirmation

Submitting a booking request does not necessarily mean the service is confirmed.

A booking is considered confirmed when Raquelita Cleaning has accepted the request and the applicable payment conditions have been satisfied.

Where a booking requires approval or a customized quotation, the customer will be notified of the applicable process.

Each booking receives a unique booking number.

5.2 Booking Information

The customer must review the booking summary before confirming.

The summary will include, as applicable:

• Selected service.
• Property information.
• Appointment date and time.
• Included tasks.
• Additional services.
• Subtotal.
• Applicable taxes.
• Discounts.
• Total payable.
• Payment method.
• Applicable cancellation conditions.

5.3 Booking Changes

Requests to modify a booking must be submitted through the Client Portal or customer support.

Changes may include:

• Service type.
• Property address.
• Appointment date.
• Appointment time.
• Number of rooms.
• Additional tasks.
• Service duration.

Changes may affect the price and availability.

We will communicate any applicable price adjustment before performing additional work.

6. QUOTATIONS, PRICING AND ESTIMATES

Prices are displayed in Canadian Dollars (CAD).

The final price will depend on the service selected and the applicable pricing rules.

Pricing factors may include:

• Property size.
• Number of bedrooms.
• Number of bathrooms.
• Cleaning frequency.
• Property condition.
• Labour requirements.
• Service duration.
• Specialized equipment.
• Additional services.
• Travel requirements.

A displayed starting price is an indication of the minimum or estimated cost and is not necessarily the final price for every property.

Where a quotation is required, the customer must approve the written quotation before the work begins.

6.1 Changes to Scope

If the property condition, size or required work differs substantially from the information provided during booking, we may recommend a revised quotation.

We will explain the reason and obtain the customer's approval before proceeding with additional chargeable work.

We will not intentionally add undisclosed mandatory charges after checkout.

6.2 Taxes

Applicable taxes will be itemized during checkout.

Where Raquelita Cleaning is registered or otherwise required to collect HST, the applicable rate will be charged.

The current general HST rate in Nova Scotia is 14% for taxable supplies made on or after April 1, 2025.

The total payable, including applicable taxes and disclosed charges, will be shown before the customer confirms the purchase.

7. PAYMENT TERMS

Raquelita Cleaning may accept the following payment methods:

7.1 Online Payments — Stripe

Customers may pay using the supported online payment methods displayed during checkout.

Online payment processing is handled by Stripe.

Customers must provide accurate payment information and authorize the transaction.

We do not store complete credit or debit card numbers in our application.

7.2 Interac e-Transfer

Customers may select Interac e-Transfer where this method is available.

The platform will provide:

• Recipient email.
• Recipient display name.
• Payment amount.
• Unique payment reference.
• Payment instructions.
• Payment deadline.

The recipient email currently designated for Raquelita Cleaning is:

payments@raquelitacleaning.ca

The recipient name displayed during payment must match the business banking information.

Customers must include the unique Raquelita payment reference in the message field of their Interac transfer.

Where Autodeposit is enabled, a security question and answer will not ordinarily be required.

7.3 Interac Payment Verification

Selecting Interac does not constitute payment.

Clicking "I Have Sent the Transfer" only indicates that the customer has submitted a payment notification.

The payment will remain pending until the funds have been verified by an authorized Raquelita Cleaning administrator or an approved payment reconciliation system.

Only verified funds may be marked as paid.

7.4 Payment Deadlines

Payment deadlines will be displayed during checkout or in the payment instructions.

Where an Interac payment is not submitted within the specified deadline, the booking may expire and the temporarily reserved appointment time may be released.

Where a transfer has been submitted and is awaiting verification, the booking will follow the applicable payment verification procedure.

Any payment received after a booking has expired will be investigated and handled through our payment reconciliation and refund procedures.

7.5 Outstanding Amounts

Customers must settle outstanding invoices by the applicable due date.

Failure to pay may result in the suspension of future bookings or services, subject to applicable law and the terms of the agreement.

8. MEMBERSHIPS AND RECURRING SERVICES

Raquelita Cleaning may offer recurring cleaning memberships and subscription-based services.

Membership plans may include:

• Residential Essential.
• Residential Comfort.
• Residential Premium.
• Airbnb Host Memberships.
• Senior HomeCare Memberships.
• Other plans introduced in the future.

Each membership will specify:

• Membership price.
• Billing frequency.
• Included visits.
• Included services.
• Additional benefits.
• Discounts.
• Renewal conditions.
• Cancellation rules.
• Applicable limitations.

8.1 Automatic Renewal

Where a membership uses automatic recurring billing, the customer must expressly authorize the recurring payment before activation.

The applicable renewal frequency and amount will be disclosed during registration.

8.2 Manual Interac Membership Renewals

Memberships paid through Interac may require manual payment for each renewal period.

The customer will receive an invoice and payment instructions before the applicable renewal deadline.

A manual Interac membership must not be represented as an automatically collected payment.

8.3 Membership Changes

Customers may request to upgrade, downgrade, pause or cancel an eligible membership through the Client Portal or customer support.

Changes will take effect according to the applicable plan rules.

8.4 Membership Credits

Any unused cleaning credits, rollover benefits or accumulated visits will be governed by the specific membership description.

Credits do not automatically carry forward unless explicitly included in the selected membership.

8.5 Membership Cancellation

Membership cancellation procedures, effective dates, outstanding balances and refunds are described in the Membership Terms and Cancellation Policy.

Nothing in these Terms removes statutory cancellation rights.

9. CUSTOMER RESPONSIBILITIES AND PROPERTY PREPARATION

Customers must:

• Provide accurate information about the property.
• Ensure safe and reasonable access.
• Remove or secure valuables.
• Identify fragile or sensitive belongings.
• Inform us about pets.
• Inform us of allergies or product sensitivities relevant to the service.
• Disclose known damage or hazards.
• Ensure water and electricity are available when required.
• Keep work areas reasonably accessible.
• Inform us about surfaces, materials or items requiring special treatment.

Customers must not knowingly request work that would expose employees or service providers to unsafe or unlawful conditions.

We may refuse, postpone or discontinue work where conditions create a reasonable safety risk.

10. PROPERTY ACCESS AND SECURITY

Customers are responsible for providing authorized and safe access to the property at the agreed appointment time.

Access may be arranged through:

• Physical keys.
• Lockboxes.
• Building access systems.
• Authorized reception personnel.
• Door codes.
• Other agreed arrangements.

Access credentials will be used only for the purposes of providing the booked service and will be shared only with authorized personnel who require them.

We will take reasonable measures to protect access information and remove or deactivate it when no longer required, subject to legitimate recordkeeping obligations.

Customers must notify us of changes to access arrangements before the scheduled visit.

If the team cannot access the property, the applicable No-Show and Cancellation Policy may apply.

11. ARRIVAL TIMES AND SERVICE DURATION

Appointments are scheduled within the date and time arrangements confirmed during booking.

Estimated service duration depends on:

• Property size.
• Property condition.
• Number of cleaners.
• Requested tasks.
• Equipment requirements.
• Access conditions.

Actual completion time may vary.

We will make reasonable efforts to communicate significant delays or scheduling changes.

Customers must allow the agreed service time and provide the necessary access.

12. CLEANING PRODUCTS, EQUIPMENT AND SAFETY

Raquelita Cleaning may supply the cleaning products, materials and equipment required for the selected service.

The products and methods selected will depend on the surface and cleaning requirements.

Customers must notify us of:

• Known chemical sensitivities.
• Allergies.
• Special material requirements.
• Previous treatments.
• Manufacturer cleaning restrictions.

We may refuse to use a customer-supplied product if its use presents a safety or compatibility concern.

We do not guarantee the complete elimination of bacteria, viruses, allergens, mould, pests or environmental contaminants through ordinary cleaning services.

Specialized remediation and regulated treatments are excluded unless separately agreed and appropriately qualified.

13. PETS AND ANIMALS

Customers must disclose the presence of pets and other animals before the appointment.

Pets must be secured or kept away from active cleaning areas.

If an animal creates an unsafe working environment, our team may refuse to enter or work in the affected area.

Additional cleaning required due to undisclosed pet-related conditions may require a revised quotation.

14. FRAGILE, VALUABLE AND PERSONAL BELONGINGS

Customers should remove or securely store:

• Cash.
• Jewellery.
• Important documents.
• Personal electronics.
• Fragile collectibles.
• Antiques.
• Irreplaceable belongings.

Customers must identify items requiring special care.

We do not routinely move heavy furniture, unstable structures, expensive artwork or fragile objects unless specifically agreed.

Our team may decline to handle items that appear unsafe, unstable or already damaged.

This provision does not exclude responsibility for damage caused by our negligence or other liability that cannot legally be excluded.

15. CARPET CLEANING — ADDITIONAL TERMS

Carpet cleaning results depend on:

• Carpet fibre.
• Manufacturer instructions.
• Carpet age.
• Wear and tear.
• Previous cleaning treatments.
• Type and age of stains.
• Existing odours.
• Condition of the underlying padding.

Some stains and odours may be permanent or may not be completely removable.

Examples include:

• Permanent dye stains.
• Bleach damage.
• Certain pet urine contamination.
• Old or chemically treated stains.
• Damage embedded in the carpet backing or underlay.

Where appropriate, we may perform a fibre or colourfastness test before applying a treatment.

15.1 Drying Time

Carpets may remain damp after hot water extraction or other wet cleaning methods.

Customers must follow the drying and ventilation instructions provided by our team.

Children, pets and occupants should avoid walking on damp carpets where reasonably possible.

Furniture should only be returned according to the instructions provided.

15.2 Existing Damage

Customers must disclose previous stains, shrinkage, discolouration, loose seams, previous treatments and other known carpet problems.

We are not responsible for pre-existing conditions that are not caused by our work.

15.3 No Guaranteed Stain Removal

We do not guarantee that every stain, odour or visible imperfection can be removed.

We will explain relevant limitations before proceeding where they can reasonably be identified.

16. POST-CONSTRUCTION CLEANING — ADDITIONAL TERMS

Post-construction cleaning is subject to an agreed scope of work.

Unless explicitly included in a written quotation, the service does not include:

• Removal of hazardous construction waste.
• Asbestos removal.
• Mould remediation.
• Chemical remediation.
• Heavy construction debris.
• Structural repairs.
• Electrical work.
• Plumbing work.
• Work at unsafe heights.

Customers and contractors must ensure that the property is safe and ready for cleaning.

Any changes to the scope of work must be approved before additional work is performed.

17. AIRBNB AND SHORT-TERM RENTAL SERVICES

Airbnb and short-term rental services depend on accurate scheduling and property access instructions supplied by the host or property manager.

Customers must provide:

• Confirmed checkout and check-in arrangements.
• Access instructions.
• Linen requirements.
• Restocking requirements.
• Special cleaning instructions.
• Any known damage or maintenance concerns.

Laundry, replacement supplies, shopping, linen rental and restocking are only included where expressly stated in the quotation or service package.

17.1 Guest Ready Reports

Where included, Raquelita Cleaning may provide:

• Cleaning checklists.
• Before-and-after photographs.
• Completion timestamps.
• Observations.
• Visible property condition notes.

A Guest Ready Report is a record of the cleaning work performed, not a formal property inspection, security certification or guarantee that every appliance, item or facility is functioning correctly.

We do not guarantee the actions or conduct of guests.

18. SENIOR HOMECARE — ADDITIONAL TERMS

Senior HomeCare is limited to agreed household cleaning and light domestic tasks.

Customers or authorized family members must communicate relevant household instructions and safety requirements.

Where appropriate, the customer may designate an authorized family contact to receive service updates.

Raquelita Cleaning does not provide medical care, personal care, medication management, emergency response or continuous supervision.

If our team identifies a condition that creates an immediate safety concern, we may suspend the service and contact the designated individual or emergency services where appropriate.

19. LANDLORD AND PROPERTY MANAGER RESPONSIBILITIES

Customers booking services for rental properties must confirm that they have the legal authority to authorize the service.

Landlords and property managers are responsible for obtaining required permissions and providing lawful access.

Raquelita Cleaning is not responsible for disputes between landlords, tenants, guests, owners or property managers regarding access rights or authorization.

We will not knowingly enter a property where lawful authorization is disputed.

20. COMMERCIAL SERVICE AGREEMENTS

Commercial clients may be subject to separate service agreements.

A commercial proposal may establish:

• Cleaning scope.
• Service frequency.
• Hours of operation.
• Access arrangements.
• Equipment responsibilities.
• Staff requirements.
• Pricing.
• Billing frequency.
• Contract duration.
• Termination conditions.
• Site-specific safety requirements.

Where an executed commercial agreement conflicts with these general Terms, the specific commercial agreement will govern the conflicting provision to the extent permitted by law.

21. CANCELLATIONS, RESCHEDULING AND REFUNDS

All cancellations, rescheduling requests, late cancellations, no-shows and refund requests are governed by our separate:

Cancellation, Rescheduling & Refund Policy.

The policy will be displayed before checkout and provided with the booking confirmation.

Customers are responsible for reviewing that policy before placing an order.

We reserve the right to change appointment arrangements where operational conditions, weather, safety issues or circumstances beyond our reasonable control make the original appointment impractical.

Where Raquelita Cleaning cancels a confirmed service, customers will be offered an appropriate rescheduling option or refund for services not performed, subject to applicable law.

Nothing in this section limits statutory cancellation or refund rights.

22. SERVICE QUALITY AND CUSTOMER COMPLAINTS

Customer satisfaction is important to Raquelita Cleaning.

Customers who are dissatisfied with a completed service should contact us as soon as reasonably possible.

We encourage customers to submit concerns within 48 hours of service completion, including:

• Booking number.
• Description of the issue.
• Relevant photographs.
• Any supporting information.

This requested reporting period helps us investigate promptly and does not remove any consumer rights or legal remedies that cannot lawfully be restricted.

We may:

• Review the service checklist.
• Review photographs.
• Contact the assigned cleaner.
• Request additional information.
• Arrange an inspection.
• Offer a reasonable corrective service.
• Provide another appropriate resolution.

Any corrective cleaning or refund will be assessed based on the circumstances and applicable legal obligations.

23. PROPERTY DAMAGE AND INCIDENT REPORTING

Customers should notify Raquelita Cleaning promptly if they believe damage occurred during a service.

Please provide:

• Booking number.
• Description of the incident.
• Date and approximate time.
• Photographs, where available.
• Relevant supporting information.

We will investigate reported incidents and communicate the outcome.

Where applicable, insurance claims will be handled according to the relevant policy and its terms.

No provision in these Terms excludes liability for damage or loss where such exclusion would be unlawful.

Insurance details will be provided upon request where applicable.

24. PHOTOGRAPHY AND SERVICE DOCUMENTATION

Raquelita Cleaning may take photographs before, during or after a service for:

• Quality control.
• Service documentation.
• Identification of existing damage.
• Customer reports.
• Guest Ready Reports.
• Internal operational records.

Photographs will be limited to areas reasonably required for the service.

We will take reasonable steps to avoid photographing people, personal documents, financial information or unrelated sensitive belongings.

Photographs of a customer's property will not be used for advertising, social media, promotional materials or public marketing without separate explicit permission.

Customers may raise photography or privacy concerns through our customer support channels.

25. PRIVACY AND PERSONAL INFORMATION

Raquelita Cleaning collects and processes personal information necessary to operate the business and provide its services.

Information may include:

• Name.
• Email address.
• Telephone number.
• Property address.
• Booking history.
• Service preferences.
• Access instructions.
• Payment status.
• Customer communications.
• Photographs and service reports.

Information may be used for:

• Processing reservations.
• Providing quotations.
• Managing customer accounts.
• Processing payments.
• Delivering services.
• Issuing invoices and receipts.
• Sending service notifications.
• Managing customer support.
• Preventing fraud.
• Maintaining business records.
• Meeting legal obligations.

We do not sell customers' personal information.

We may use trusted third-party service providers for payment processing, hosting, email delivery, analytics and operational support.

Payment information is processed through authorized payment providers such as Stripe. We do not intentionally store complete payment card credentials in our application.

Information will be retained only for as long as reasonably necessary for business, contractual and legal purposes.

Customers may request access to or correction of their personal information, subject to applicable law.

Additional information is available in our separate Privacy Policy.

26. THIRD-PARTY SERVICES AND PAYMENT PROVIDERS

Our platform may integrate with third-party providers, including:

• Stripe.
• Interac e-Transfer.
• Email delivery providers.
• Hosting providers.
• Scheduling and mapping services.
• Analytics providers.

These providers may operate under their own terms and privacy policies.

Raquelita Cleaning is not responsible for independent service interruptions or technical failures outside its reasonable control, without limiting any responsibility imposed by applicable law.

27. SERVICE INTERRUPTIONS AND FORCE MAJEURE

Raquelita Cleaning will make reasonable efforts to provide services as scheduled.

However, appointments may be delayed, rescheduled or cancelled due to events beyond our reasonable control, including:

• Severe weather.
• Snowstorms.
• Flooding.
• Natural disasters.
• Power outages.
• Road closures.
• Emergencies.
• Government restrictions.
• Labour disruptions.
• Equipment failures.
• Unsafe property conditions.
• Other unforeseen events.

Where such circumstances affect a booking, we will communicate with the customer and offer reasonable alternative arrangements.

Any applicable refund will be handled under our Cancellation, Rescheduling & Refund Policy and applicable law.

28. LIMITATION OF LIABILITY

Raquelita Cleaning will exercise reasonable care and skill when performing its services.

To the extent permitted by applicable law, Raquelita Cleaning will not be responsible for:

• Pre-existing property damage.
• Defects not caused by our services.
• Stains that cannot reasonably be removed.
• Normal wear and tear.
• Damage resulting from inaccurate customer information.
• Conditions concealed beneath surfaces or furniture.
• Delays caused by events outside our reasonable control.

Nothing in these Terms excludes or restricts liability for negligence, intentional wrongdoing, fraud, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms removes statutory consumer rights or remedies.

29. INTELLECTUAL PROPERTY

All website content, logos, branding, photographs, designs, text and software belonging to Raquelita Cleaning remain the property of Raquelita Cleaning or their respective rights holders.

Customers may not copy, reproduce, distribute or commercially exploit our content without prior written permission.

30. CUSTOMER COMMUNICATIONS AND ELECTRONIC RECORDS

Customers agree that Raquelita Cleaning may communicate with them electronically regarding their bookings and services.

Communications may include:

• Booking confirmations.
• Payment instructions.
• Invoices.
• Receipts.
• Appointment reminders.
• Service reports.
• Customer support messages.
• Policy updates.

Important contractual communications will be provided in a form the customer can retain.

Customers are responsible for maintaining an accurate email address and contact information.

31. ACCESSIBILITY AND FAIR TREATMENT

Raquelita Cleaning aims to provide respectful and professional services to all customers.

We will not discriminate unlawfully on the basis of protected characteristics.

Customers who require reasonable accommodations should contact us before the scheduled service so that appropriate arrangements can be discussed.

32. AMENDMENTS TO THESE TERMS

Raquelita Cleaning may update these Terms when necessary to reflect changes in services, business operations, platform functionality or legal requirements.

Updated Terms will be published on our official website with a revised effective date.

The version accepted by a customer at the time of booking will be preserved in the booking record.

Changes to existing bookings will not be applied retrospectively in a manner that removes rights already acquired by the customer.

Where further acceptance is legally required, we will request it.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or adjusted only to the minimum extent necessary to comply with applicable law.

34. NO WAIVER

Failure by Raquelita Cleaning to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights.

Any waiver must be made expressly and in writing.

35. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada.

Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent courts.

Nothing in this section prevents a consumer from exercising statutory rights or remedies available under applicable consumer protection legislation.

36. ENTIRE AGREEMENT

These Terms, together with the accepted booking details, applicable service description, Cancellation Policy, Privacy Policy and any applicable written service agreement, form the agreement between the customer and Raquelita Cleaning concerning the booked services.

If a specific written agreement contains different terms for a particular service, those terms will apply to the extent of the inconsistency, subject to applicable law.

37. CONTACT US

For questions about these Terms, bookings, payments, complaints or services, please contact:

Raquelita Cleaning

Halifax, Nova Scotia, Canada.

Website: raquelitacleaning.ca

Email:

support@raquelitacleanig.ca

Telephone: +1 (782) 882-4533

Business Address: 50 Armstrong CtHalifax, NS B3M 4N6

END OF TERMS & CONDITIONS

Version 1.0 — Raquelita Cleaning Inc.